GoGo Muscle Training Privacy Policy

Information We Collect

When you visit our website or use our services, we may collect the following information:

– Personal Information: Name, email address, phone number, and communication preferences.
– Service Information: Appointment details, service history, and preferences.
– Technical Information: IP address, browser type, and device details collected through website analytics.
– Communication Records: Calls, messages, and interactions made through our phone and CRM systems.

How We Use Your Information

We use your information for the following purposes:

– To schedule and manage appointments.
– To provide client support and respond to inquiries.
– To send non-promotional service updates and reminders.
– To improve our services and customer experience.
– To comply with legal and regulatory requirements.

SMS Communication Opt-In

By providing your phone number during registration or through any of our communication channels, you expressly consent to receive SMS messages from GoGo Muscle Training. These messages may include appointment confirmations, reminders, and customer support-related communications.

Opt-In Process:

  • If you initiate contact by texting the keyword ‘JOIN’ to our business number, you will be enrolled to receive SMS communications related to your appointments and customer service updates.

Opt-Out Process:

  • You have the right to withdraw your consent at any time by replying with ‘STOP’, ‘UNSUBSCRIBE’, or ‘CANCEL’ to any SMS message. Upon receiving such a request, RingCentral will immediately process your opt-out, ensuring that no further messages are sent to your number.

  • If you wish to resume receiving SMS messages, you may opt back in by replying with ‘START’ or ‘UNSTOP’ to any of our SMS messages.

Please note that GoGo Muscle Training will not send promotional SMS messages. Message and data rates may apply. For assistance or any inquiries, you may contact us at (877) 440-4646 (GoGo) or (416) 500-0911.

Call and Message Handling

GoGo Muscle Training uses RingCentral as our phone system provider to manage calls and messages.

– Calls and messages may be recorded for training and quality assurance purposes.
– RingCentral ensures secure transmission and storage of communication data.
– We do not share call logs or message data with third parties for marketing purposes.

Data Security

GoGo Muscle Training utilizes Mindbody as our CRM platform, which employs industry-leading security standards to protect your personal information.

– Mindbody’s security program aligns with recognized frameworks, including CIS CSC 20 and NIST Cybersecurity Frameworks.
– Payment processing is PCI DSS Level 1 certified, ensuring the highest level of transaction security.
– All data transmitted between clients and Mindbody is encrypted using TLS 1.2 or greater.
– Personal and payment data is stored securely with encryption measures to prevent unauthorized access.

Additionally, we rely on RingCentral’s enterprise-grade security for call and message handling, including encryption and secure access protocols to safeguard your communication data.

While we utilize these platforms for enhanced security, GoGo Muscle Training also implements internal safeguards to ensure the confidentiality and integrity of your information.

Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may be shared only with trusted service providers, including Mindbody and RingCentral, for essential business operations such as appointment management and communication services.
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

Your Rights

You have the right to:

– Access your personal information.
– Request corrections to inaccurate data.
– Request deletion of your data where applicable.
– Opt out of SMS communications at any time.

Contact Us

For any privacy-related concerns or inquiries, please reach out to:

GoGo Muscle Training

📧 info@gogomuscletraining.com

📍 200 – 8220 Bayview Ave., Thornhill, ON L3T 2S2

📞 (877) 440-4646 (GoGo)

📞 (416) 500-0911

 

This Privacy Policy has been updated and effective as of April 4th, 2025.